Withdrawals are processed smoothly if you provide us with the right and accurate information.
We would be unable to process your withdrawal if one or more of the following issues arises:
Incorrect Banking Details
Details of the bank account provided (account number, bank name etc) is incorrect.
Incorrect Identification Document Number
Your identification document number registered with Wahed does not match the one with your bank account. (Should you have a different identification document number registered with the bank i.e Passport/old NRIC or if you have incorrectly registered it with us, kindly write to us to confirm)
Name Mismatch or 3rd Party Account
The receiving name of the bank account does not match your registered name with Wahed. Under the Bank Negara’s rules, we are only allowed to transfer funds to the same account owner. (Should you have a different name registered with the bank - kindly write to us to request for change of name to match)
The bank you have provided for the withdrawal request is not supported by the bank that will initiate the transfer of funds. Kindly refer here for the full list of supported banks.
If you provided the right details and would like to inquire about your withdrawal, please email us at firstname.lastname@example.org