We would like to assure you that we take utmost care and diligence in managing your funds which includes how we prepare your withdrawal. To better understand the transaction statuses and what to expect, we prepare the following guide for our clients :
PROCESSING - We have received your withdrawal request and proceed to liquidate the assets in your portfolio.
COMPLETED - The assets have been liquidated and in the form of cash. We are in the process of transferring the funds to your bank account.
FAILED - The funds transfer has been rejected by the bank due to incomplete or incorrect bank details or the withdrawal amount exceeds the portfolio value. For incomplete or incorrect bank details, clients will receive an email instructing them to update the correct bank details. A new transfer of funds will be initiated upon receiving the updated and correct bank details.
In total, it may take up to 8 business days (not including Saturdays, Sundays and Public holidays) before the requested fund is reflected in your bank account.