If you encounter any issues with our product or service, you may lodge a complaint to us using the following channels;

i) Correspondence;

Wahed Technologies Sdn Bhd

B-5-8 Plaza Mont Kiara

Mont Kiara 50480

Kuala Lumpur, Malaysia 

ii) Email: complaints@wahedinvest.com

Please furnish the following information:

a) Name and contact details;

b) The nature of the complaint;

c) The name(s) of the Wahed employee(s) you have been in contact with; and

d) The details or supporting documents relevant to the complaint.

However, if you did not find that your complaint was handled satisfactorily, you can choose to escalate the complaint to the Securities Commission Malaysia ("SC") or the Securities Industry Dispute Resolution Centre (“SIDREC”) for an independent review of the matter:

Securities Commission Malaysia

The Securities Commission Malaysia (SC) was established on 1 March 1993 under the Securities Commission Act 1993 (SCA) with the mission to promote and maintain fair, efficient, secure and transparent securities and derivatives markets; and facilitate the orderly development of an innovative and competitive capital market.

The Consumer & Investor Office of the SC handles complaints and inquiries from the public. You may contact them through one of the following channels:

i) Correspondence and Walk-In;

Consumer & Investor Office 

Securities Commission Malaysia

No 3 Persiaran Bukit Kiara

Bukit Kiara

50490 Kuala Lumpur

ii) Online Complaint Form: 

https://www.sc.com.my/api/documentms/download.ashx?id=c18035ab-a451-45e3-ac0e-5828cc2cee7a

iii) Call:+603 6204 8999;

iv) Fax: +603 6204 8991

v) Email: aduan@seccom.com.my; or

Securities Industry Dispute Resolution Centre

SIDREC is an independent corporate body established for the settlement of monetary disputes between investors and SIDREC Members who are Capital Markets Services Licence holders or are registered by the Securities Commission Malaysia. Please visit their website at https://sidrec.com.my/ for more information about their dispute resolution process.

Should you have a complaint against us regarding a monetary dispute not exceeding RM250,000, you may contact them through one of the following channels:

i) Correspondence and Walk-In;

Securities Industry Dispute Resolution Center (SIDREC)

Unit A-9-1, Level 9, Tower A

Menara UOA Bangsar

No. 5, Jalan Bangsar Utama 1

59000 Kuala Lumpur

ii) Call:+603 2282 2280;

iii) Fax: +603 2282 3855; or

iv) Email: info@sidrec.com.my